Refunds are accepted by prior arrangement and consent only.
This means:
- If you are not satisfied with your order or something arrived damaged, you must contact us first to discuss your concern.
- Refunds will only be issued on a case-by-case basis, and only if we have agreed in writing (via email) to process one.
- Unauthorized returns or chargebacks will not be accepted.
To request a refund, please email us. Contact us.